Privacy Policy
Last Updated: 15 June 2026 · Effective Date: 15 June 2026
This Privacy Policy explains how Tickerly ("we", "us", "our") collects, uses, stores, and protects personal data in connection with our market literacy education programs and website. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or enrolling in a program, you acknowledge you have read and understood this policy.
Who We Are
Tickerly is a market literacy education provider based at Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. We provide general educational content about stock market concepts through self-paced courses, workshops, and comprehensive programs. We are the data controller for personal data collected through this website and our programs.
For data-related enquiries: [email protected]
What Personal Data We Collect
We collect the following categories of personal data:
- Identification data: Full name, as provided via contact forms or enrolment.
- Contact data: Email address, phone number (if voluntarily provided).
- Communication data: Content of messages sent via our contact form.
- Usage data: IP address, browser type, pages visited, session duration — collected automatically via analytics tools.
- Cookie data: Consent preferences stored via localStorage. See our Cookie Policy for details.
We do not collect sensitive personal data (e.g. financial account numbers, health information, government identity numbers) through any of our standard processes.
How and Why We Collect Your Data
Personal data is collected through:
- Our website contact form (name, email, optional phone and message)
- Program enrolment communication via email
- Website analytics tools (usage data collected automatically)
- Cookie consent preferences (stored locally in your browser)
The legal bases for processing under the PDPA are:
- Consent: When you submit a contact form or agree to cookies.
- Contractual necessity: To deliver programs you have enrolled in and communicate information relevant to your participation.
- Legitimate interests: To improve our website and understand how it is used, in a way that does not override your rights.
How We Use Your Data
- To respond to enquiries submitted through our contact form
- To deliver and manage program enrolment and related communications
- To send program updates, scheduling information, and facilitator correspondence
- To analyse website usage and improve user experience
- To comply with legal and regulatory requirements under Malaysian law
We do not use your personal data for automated decision-making or profiling. We do not sell your personal data to any third party.
Data Sharing
We do not share your personal data with third parties for their own marketing purposes. We may share data with:
- Service providers: Hosting, email delivery, and analytics providers who process data on our behalf under data processing agreements. These providers are permitted to use your data only as directed by Tickerly.
- Legal authorities: When required to comply with applicable law or lawful governmental requests.
All third-party service providers we use are required to maintain appropriate technical and organisational security measures.
Data Retention
- Contact form submissions: Retained for 24 months from the date of submission, then deleted.
- Program enrolment records: Retained for 5 years from the end of the program for administrative and legal purposes.
- Analytics data: Retained in aggregated, anonymised form; individual session data retained for up to 26 months.
- Cookie consent records: Stored in your browser until cleared by you.
Data Protection Measures
- Website served over HTTPS with TLS encryption in transit
- Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis
- Internal access controls and password policies are reviewed annually
- In the event of a data breach affecting your personal data, we will notify the relevant parties within the timeframes required by applicable Malaysian law
Cookies
We use cookies for essential site functionality and, with your consent, for analytics. A cookie consent banner is displayed on your first visit. Your preferences are stored locally in your browser. For full details, please refer to our Cookie Policy.
Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:
- Right of access: To request a copy of the personal data we hold about you.
- Right of correction: To request that inaccurate or incomplete data be corrected.
- Right to withdraw consent: Where processing is based on consent, you may withdraw at any time. This does not affect the lawfulness of processing before withdrawal.
- Right to limit processing: To request that we cease processing your data for certain purposes while an objection or correction request is resolved.
- Right to prevent processing for direct marketing: You may opt out of any marketing communications at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. Identity verification may be required before we can fulfil a request.
If you believe we have not handled your data appropriately, you may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia: www.pdp.gov.my.
Third-Party Links
Our website and program materials may contain links to external websites, including official sources such as Bursa Malaysia and the Securities Commission Malaysia. Tickerly is not responsible for the privacy practices of those websites and recommends you review their respective privacy policies before providing any personal data.
Children's Privacy
Our programs and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete the relevant records promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or programs after a change constitutes acceptance of the revised policy. For material changes, we will notify enrolled participants by email where possible.
Contact Us
For any privacy-related questions or requests:
- Email: [email protected]
- Phone: +60 3-2360 8194
- Address: Tickerly, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
- Office hours: Monday–Friday, 9:00 AM – 6:00 PM MYT